When I look at my course online, why do I sometimes encounter missing screens or activities?
If you come across missing activities in an otherwise functioning course, you are most likely encountering a browser compatibility issue. Here are two suggestions to help you troubleshoot your issue before you contact us:
Try an alternate browser such as Mozilla Firefox or Microsoft Edge or Google Chrome and see if you encounter the same problem.
Try clearing your cache and reloading the page. Follow the instructions here: https://www.downing.nz/simple-steps-to-refresh-your-website-browser-cache/
Please note: unfortunately Internet Explorer versions lower than 11 are not supported. To work around this, please try a different browser, upgrade your version of Internet Explorer or if you are using your organization's computer, ask your IT team for help with upgrading.
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