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November 27, 2025: de Souza Institute Systems Maintenance


On November 27, 2025 we will be performing scheduled maintenance that will impact the de Souza Institute web sites and systems, including the eLearning Centre and My Account. Please expect our sites and all courses to be unavailable starting on November 27 at 21:00 (9 PM) Eastern time and ending on November 27 at 23:00 (11 PM) Eastern time.
Please make sure to log out from the eLearning Centre before maintenance starts so that you do not lose any work.

What if I have to cancel or don’t show up for a session - Knowledgebase / General - de Souza Institute Support Center

What if I have to cancel or don’t show up for a session

Authors list
  • Mathew Gancarz
  • Julian Appel

I’m booked to attend a de Souza Institute educational event; what if I have to cancel? Or don’t show up for a session that I’m registered for?

For our policies in these situations please see the Cancellation, Incomplete or No Show Policy

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